Turnarounds
Once orders are processed (24/48 hours) the design process will begin, in most design cases 1-3 business days before a sample is sent to the customer. Upon design approval, printing will begin within 24 hours, most print items take 2-4 business days before being shipped out to UPS or USPS. There are a few items that take less time as well as larger project that take more (up to ten business days). Please consult your designer for exact turnaround times and scheduling larger projects (Booklets, Websites, Multiple Jobs and/or custom ordering).
Return/Refund Policy
Once the Design process has begun, there is no refund for that portion of the work/job. Once the Design is approved for print, there is not refund once printing has begun. All printed products are shipped by UPS or the USPS, once the product is shipped a tracking number may be available upon request. All packages will have confirmation of delivery, if some one else signs for the package that counts as “Delivered”, in the case of a package not reaching it’s destination, an insurance claim will be made with the shipper and a account manager will contact you with details.
Payment Policy
All Design and Print Jobs require an Order/Payment to be made prior to any job starting. Once order has been made and all information pertaining to the Order has been sent, the design samples will be made and sent via email. Once the design files are approved they will be sent to Printing Department. Once printing is complete a tracking number will be made and can me provided to you upon request. Once Design samples have been made your payment is non-refundable. In the case that the print order has been made with error, the situation will be assessed and dealt with accordingly and a partial refund can be offered.
Design jobs are quoted based on the content given at start of work, if additional information or changes are added, then final payment might vary.
The designer retains the right to use all and any works for Portfolio and any other type of showcasing works.
The original work files are property of the original designer and will not be sent to client for any reason. All final print production files are given to clients at their request. Some pieces of work include different works in themselves, and those works retain there rights to the right holder. Any works provided to designer from client that are submitted and then used by designer is the responsibility of the client to make sure proper rights are allowed.
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